All defects arising from faulty materials or poor workmanship; or defects arising from transport damage will be returned to us at no cost to the customer. Where we agree to replace a product, the replacement item will be charged to the customer’s account.
The returned unit will be credited in full once it has been received back at Salon Custom Ltd. In cases where the reported fault cannot be found, no credit will be authorised.
Unwanted goods, or items not meeting customer requirements; which are free from the defects listed above and in its original packaging will be considered for credit by a duly appointed representative of Salon Custom Ltd. A minimum charge of £60 will apply and will be communicated before the returns order is processed.
Items manufactured to the specific requirements of the customer (such as made- to-order furniture and upholstery; and bespoke furniture) are non-returnable. If the item is faulty it will be replaced or repaired at our cost, as per our terms and conditions.